Server Backup & Recovery Reference Guide - Version 2
Server Backup & Recovery Reference Guide - Version 2

Server Backup & Recovery Reference Guide

Version 2
Printed on June 06, 2020
Server Backup & Recovery Reference Guide - Version 2
    Server Backup & Recovery Reference Guide - Version 2 Home | Full Reference Guide     
image.gif
Backup Procedures
Instructions on how to back up server files on a daily, nightly and weekly basis.

Note: We suggest using one tape for each working day over a 15-day period. Label and date the tapes accordingly for record keeping. Nightly tape should be taken off site. Every Friday, take the Thursday's tape off site for one week and bring back the previous Thursday's tape.
Nightly - D3
Step Time Purpose
Run DE40 Before 9:30 pm Backup your D3 database to a backup file.
image.gifBack to the top


Daily - NT File Server
Step Time Purpose
Check visually the system console. Morning Look for any error messages. If you find an unfamiliar error message and cannot resolve yourself, please call support.
Put in Tape 2, if system requests it. Morning
Remove tape from the tape drive and insert a new one. Morning Write today's date on the tape case insert. This is an essential step in keeping a history of tape usage.
On your desktop, do as follows:
  1. Go to Start > Programs > Administrative Tools (Common) > Event Viewer.
  2. Go to Log > Application. A window opens to display the files.
  3. Click on the most recent occurrence of the NT Backup.
Morning If an "End Backup of'V:\\HOUSTON_D3\backup_d3" message is displayed, your backup was successful.
image.gifBack to the top


Weekly - Servers that need to be rebooted
NT File Server
  1. Shut down the server by going to Start > Shutdown.
  2. Turn off the power and after a few minutes turn the power back on and reboot.
  3. Check Event Viewer for any problems (i.e. files highlighted in red).
D3 Server
  1. Get everyone to log off and log off those who did not get the message.
  2. From the wIntegrate session:
    1. Select the EX menu option.
    2. Enter your password at the prompt.
    3. At the prompt, enter SHUTDOWN.
    4. A "Do you wish to continue (Y/N/0)?" message should display.
    5. Enter "Y" and the system will respond with a number of messages as follows:
      1. "No host defined. Terminating all print jobs..."
      2. "Wrapping up process on line 0"
      3. "Wrapping up process on line 2"
    Eventually, you will get a message "Connection Aborted", which means D3 has finished shutting down.
  3. Go to Start > Settings > Control Panel > Services and stop the D3 ODBC Service.
  4. Go to Start > Shutdown.
  5. Turn off the power and after a few minutes turn the power back on and reboot.
  6. Check Event Viewer for any problems (i.e. files highlighted in red).
  7. Go to Start > Settings > Control Panel > Services and start the D3 Virtual Machine Environment and the D3 ODBC Service.

    You should, now, be able to log on to the D3 system.
ActiveFax Server
  1. Open the ActiveFax Administrator window. Ensure that no faxes are waiting to be faxed.
  2. Go to Start > Settings > Control Panel > Services and stop the ActiveFax Server Service.
  3. Go to Start > Shutdown.
  4. Turn off the power and after a few minutes turn the power back on and reboot.
  5. Check Event Viewer for any problems (i.e. files highlighted in red).
NOTE: The ActiveFax Service is set up to start automatically when you reboot your computer. To ensure the service works properly, follow these steps:
  1. Double-click the ActiveFax icon on the system tray at the right hand corner of the menu bar. The ActiveFax Server Administrator screen appears.
  2. Ensure both modems display no errors in the communication screen. If you find any error, restart the computer.
  3. Highlight one of the modems to see if it is working properly.
  4. Lock the screen to prevent inadvertent entries by other users.
Palm PC
Next, you need to restart the D3 Services on your Palm PC, because communication between them was cut when D3 was shut down.

To re-establish communication between them:
  1. Close the wIntegrate window. This will close your D3 session.
  2. Now re-open wIntegrate. The Palm PC should automatically log on D3 and a "Sleeping until 11:00 pm" message will display. If you do not see this message, close wIntegrate and re-open it again.
image.gifBack to the top
Updated December 18, 2007    
Server Backup & Recovery Reference Guide - Version 2
    Server Backup & Recovery Reference Guide - Version 2 Home | Full Reference Guide     
image.gif
Recovery Steps
Instructions on how to recover after a power outage. Two phases are involved in the recovery process.
Phase 1: Power Down Servers
Server Steps
Main D3
  1. Log on to the system using your user name and password.
  2. Enter EX in the menu box. You may need to enter a password.
  3. At the prompt, enter Shutdown. The system shuts down all processes up to 256. When it is done, a "Connection Closed by Host" message is displayed.
  4. Go to Start > Shutdown.
  5. Turn off the power.
Do not power up until you have shut down the rest of the servers.
NT Server (File Server)
  1. Go to Start > Shutdown.
  2. Turn off the power.
ActiveFax Server
  1. Go to Start > Settings > Control Panel > Services.
  2. Click on the ActiveFax-Server-Service icon and click Stop.
  3. Go to Start > Shutdown.
  4. Turn off the power.
Firewall Server
  1. Log on as "root".
  2. Enter "shutdown -h now".
  3. Turn off the power.
image.gifBack to the top


Phase 2: Power Up Servers
Server Steps
Firewall Server Switch on the power.
NT Server (File Server) Switch on the power. Log on as admin.
Main D3 Switch on the power. Log on as admin.
ActiveFax Server Switch on the power. Log on as admin.
Once the computer has powered on, start the D3 Virtual Machine Environment and D3 ODBC Services as follows:
  1. Go to Start > Settings > Control Panel > Services.
  2. Click on the D3 Virtual Machine Environment icon.
  3. Click Start. Wait for status change to "Started".
Repeat the same steps with the D3 ODBC Services. Close the Services window.
Palm PC's Reboot all Palm PC's and log them onto the network. Once they have been rebooted, a "Sleeping until 23:00" message will display on all of the D3 sessions.
image.gifBack to the top
Updated December 18, 2007